Encontrei este tópico e estou exatamente com o mesmo erro, estou revivendo ele por não ter se resolvido a dúvida.

Help com 2 minutos pra falar inclusive para tutor, quero deixar tutor livre para falar no help!

Channels:
 

<?xml version="1.0" encoding="UTF-8"?>
<channels>
<!-- README:
0 - dynamic, reserved for guilds
1 - always acts as Party channel, only "name" tag available
6 - acts as Help channel- clientsided message
65535 - DO NOT CHANGE THE ID- only "name", "enabled", "active" and "logged" tags available
-->
<channel id="1" name="Party"/>
<channel id="2" name="Counselor" access="1"/>
<channel id="3" name="World Chat" level="50"/>
<channel id="4" name="Staff" access="2"/>
<channel id="5" name="Advertising" level="100" muted="120" conditionId="3" conditionMessage="You may only place one offer in two minutes.">
<vocation id="1-8"/>
</channel>
<channel id="6" name="Advertising-Rookgaard" level="2" muted="120" conditionId="4" conditionMessage="You may only place one offer in two minutes.">
<vocation id="0"/>
</channel>
<channel id="7" name="Help" level="8" muted="120" conditionId="3" conditionMessage="You can only post your question every 1 minute and 30 seconds." logged="yes"/>
<channel id="8" name="English Chat" level="2"/>
<!-- <channel id="9" name="My Custom Channel"/> -->
<channel id="65535" name="Private Chat Channel"/>
</channels>

Groups:
 

<?xml version="1.0" encoding="UTF-8"?>
<groups>
<group id="1" name="Player"/>
<group id="2" name="Tutor" flags="16809984" customFlags="2" access="1" violationReasons="4" nameViolationFlags="2"/>
<group id="3" name="Senior Tutor" flags="68736352256" customFlags="14" access="2" violationReasons="10" nameViolationFlags="2" statementViolationFlags="63" maxVips="200"/>
<group id="4" name="Gamemaster" flags="497126842639" customFlags="257215" access="3" violationReasons="19" nameViolationFlags="10" statementViolationFlags="69" depotLimit="3000" maxVips="300" outfit="75"/>
<group id="5" name="Coordenador" flags="3840271032314" customFlags="781823" access="4" violationReasons="20" nameViolationFlags="42" statementViolationFlags="213" depotLimit="4000" maxVips="400" outfit="266"/>
<group id="6" name="Administrador" flags="2197948964856" customFlags="50331647" access="5" violationReasons="20" nameViolationFlags="426" statementViolationFlags="469" depotLimit="5000" maxVips="500"/>
</groups>

 

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