Bug na entrega dos items do shop

Bom pessoal, to com um seguinte bug no server que me apareceu do nada:
Quando eu compro os items pelo site do servidor, ele nao esta chegando ate os player e fica dando essa mensagem oh:

 

Transactions History  Item Transactions To: From: Offer name Bought on page Received on Furion Baiak Character Your account 0 29 November 2014, 22:08:40 Not realized yet. Character Your account 0 29 November 2014, 22:08:58 Not realized yet. Character Your account 0 29 November 2014, 22:09:07 Not realized yet.

You have premium points: 70

 

 

E nunca chega os itens. Me ajudem please. REP++