Fala galerinha do TK, depois de ver muitos pedidos em busca desse simples sistema, resolvi pegar um antigo meu e realizar algumas modificações para que vocês possam usar em seus servidores, aprimorando o atendimento aos seus players.
Funcionamento;
Quando o player logar a conta e clicar na página para abrir um chamado, irá abrir:
Qualquer jogador com a conta logada, poderá abrir seu chamado, clicando em [Abrir chamado] (como mostra na imagem a cima). Então o mesmo será redirecionado para:
Campos requeridos:
Assunto;
O nome já diz tudo, o motivo da abertura do chamado.
Descrição;
Nome também diz tudo, o assunto do motivo da abertura do chamado.
Tag;
Em tag ele selecionará o motivo do chamado (para ajudar o administrador dos tickets no assunto), Ficando mais ágil e bonito hihi .
Prioridade;
Em prioridade ele irá selecionar a prioridade da resposta do ticket, Alta; Normal ou Baixa.
Pós clicar em "Submit" irá abrir o chamado como na imagem:
Nota: Quando estiver logado com a conta do administrador (Page acess 6) irá aparecer na página um "Admin Painel" onde você irá ver, responder e gerenciar os chamados abertos pelos jogadores.
Toda vez que o ticket for respondido o status é alterado para "Respondido" e então caso ainda haja alguma dúvida o players poderá responder o ticket, até você selecionar o status como "Fechado"
Creio que está bem explicado o funcionamento.
Enfim, agora vamos a instalação do sistema *-*
Primeiramente na sua pasta htocs(em windows) ou www(no caso de linux), ou seja, na pasta do seu site, onde fica as páginas principais como: latestnews.php, arichive.php, highscores.php e companhia.
Nesta pasta crie um arquivo com o nome de helpdesk.php e adicione o seguinte dentro:
<?php
if($logged)
{
// type (1 = question; 2 = answer)
// status (1 = open; 2 = new message; 3 = closed;)
$dark = $config['site']['darkborder'];
$light = $config['site']['lightborder'];
$priority = array(1 => "Baixa", "Normal", "Alta");
$tags = array(1 => "[Vendas]", "[Suporte]", "[Parceria]", "[Bug]", "[Outros]");
if($group_id_of_acc_logged >= $config['site']['access_admin_panel'] and $_REQUEST['control'] == "true")
{
if(empty($_REQUEST['id']) and empty($_REQUEST['acc']) or !is_numeric($_REQUEST['acc']) or !is_numeric($_REQUEST['id']) )
$bug[1] = $SQL->query('SELECT * FROM '.$SQL->tableName('z_helpdesk').' where `type` = 1 order by `uid` desc');
if(!empty($_REQUEST['id']) and is_numeric($_REQUEST['id']) and !empty($_REQUEST['acc']) and is_numeric($_REQUEST['acc']))
$bug[2] = $SQL->query('SELECT * FROM '.$SQL->tableName('z_helpdesk').' where `account` = '.$_REQUEST['acc'].' and `id` = '.$_REQUEST['id'].' and `type` = 1')->fetch();
if(!empty($_REQUEST['id']) and is_numeric($_REQUEST['id']) and !empty($_REQUEST['acc']) and is_numeric($_REQUEST['acc']))
{
if(!empty($_REQUEST['reply']))
$reply=true;
$account = $ots->createObject('Account');
$account->load($_REQUEST['acc']);
$account->isLoaded();
$players = $account->getPlayersList();
if(!$reply)
{
if($bug[2]['status'] == 2)
$value = "<font color=gray><b>Aguardando</b> <img src=images/bug/waiting.gif></font>";
elseif($bug[2]['status'] == 4)
$value = "<font color=green><b>Respondido</b></font> <img src=images/bug/ok.png>";
elseif($bug[2]['status'] == 3)
$value = "<font color=red><b>Fechado</b></font> <img src=images/bug/closed.png>";
elseif($bug[2]['status'] == 1)
$value = "<font color=#4169E1><b>Nova Resposta</b></font> <img src=images/bug/new.png>";
$main_content .= '<TABLE BORDER=0 CELLSPACING=1 CELLPADDING=4 WIDTH=100%><TR BGCOLOR='.$config['site']['vdarkborder'].'><TD COLSPAN=2 CLASS=white><B>Atendimento</B></TD></TR>';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td width=40%><img src=images/bug/report.png> <b>Assunto:</b></td><td> '.$tags[$bug[2]['tag']].' '.$bug[2]['subject'].' '.$value.'</td></tr>';
$main_content .= '<TR BGCOLOR="'.$light.'"><td><img src=images/bug/pri.gif> <b>Prioridade:</b></td><td> <img src=images/bug/'.$bug[2]['priority'].'.png> '.$priority[$bug[2]['priority']].'';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td><img src=images/bug/tibia.png> <b>Enviado por:</b></td><td>';
foreach($players as $player)
{
$main_content .= '<img src=images/bug/t.png> '.$player->getName().'<br>';
}
$main_content .= '</td></tr>';
$main_content .= '<TR BGCOLOR="'.$light.'"><td colspan=2><img src=images/bug/des.png><b>Descrição:</b></td></tr>';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td colspan=2>'.nl2br($bug[2]['text']).'</td></tr>';
$main_content .= '</TABLE>';
$answers = $SQL->query('SELECT * FROM '.$SQL->tableName('z_helpdesk').' where `account` = '.$_REQUEST['acc'].' and `id` = '.$_REQUEST['id'].' and `type` = 2 order by `reply`');
$ot = $config['site']['worlds'];
foreach($answers as $answer)
{
if($answer['who'] == 1)
$who = "<img src=images/bug/staff.gif> <font color=red><b>Staff</b></font>";
else
$who = "<img src=images/bug/player.gif> <font color=green><b>Player</b></font>";
$main_content .= '<br><TABLE BORDER=0 CELLSPACING=1 CELLPADDING=4 WIDTH=100%><TR BGCOLOR='.$config['site']['vdarkborder'].'><TD COLSPAN=2 CLASS=white><B>Resposta #'.$answer['reply'].'</B></TD></TR>';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td width=70%><img src=images/bug/tibia.png><i><b>Enviado por:</b></i></td><td>'.$who.'</td></tr>';
$main_content .= '<TR BGCOLOR="'.$light.'"><td colspan=2><img src=images/bug/des.png><i><b>Descrição:</b></i></td></tr>';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td colspan=2>'.nl2br($answer['text']).'</td></tr>';
$main_content .= '</TABLE>';
}
if($bug[2]['status'] <= 4)
$main_content .= '<br><a href="index.php?subtopic=helpdesk&control=true&id='.$_REQUEST['id'].'&acc='.$_REQUEST['acc'].'&reply=true"><b>[Responder]</b></a>';
}
else
{
//if($bug[2]['status'] < 3)
//{
$reply = $SQL->query('SELECT MAX(reply) FROM `z_helpdesk` where `account` = '.$_REQUEST['acc'].' and `id` = '.$_REQUEST['id'].' and `type` = 2')->fetch();
$reply = $reply[0] + 1;
$iswho = $SQL->query('SELECT * FROM `z_helpdesk` where `account` = '.$_REQUEST['acc'].' and `id` = '.$_REQUEST['id'].' and `type` = 2 order by `reply` desc limit 1')->fetch();
if(isset($_POST['finish']))
{
if(empty($_POST['text']))
$error[] = "<font color=black><b>Por favor, preencha a descrição.</b></font>";
//if($iswho['who'] == 1)
//$error[] = "<font color=black><b>Você precisa aguardar a resposta do usuário.</b></font>";
if(empty($_POST['status']))
$error[] = "<font color=black><b>Status cannot be empty.</b></font>";
if(!empty($error))
{
foreach($error as $errors)
$main_content .= ''.$errors.'<br>';
}
else
{
$type = 2;
$INSERT = $SQL->query('INSERT INTO `z_helpdesk` (`account`,`id`,`text`,`reply`,`type`, `who`) VALUES ('.$SQL->quote($_REQUEST['acc']).','.$SQL->quote($_REQUEST['id']).','.$SQL->quote($_POST['text']).','.$SQL->quote($reply).','.$SQL->quote($type).','.$SQL->quote(1).')');
$UPDATE = $SQL->query('UPDATE `z_helpdesk` SET `status` = '.$_POST['status'].' where `account` = '.$_REQUEST['acc'].' and `id` = '.$_REQUEST['id'].'');
header('Location: index.php?subtopic=helpdesk&control=true&id='.$_REQUEST['id'].'&acc='.$_REQUEST['acc'].'');
}
}
$main_content .= '<br><form method="post" action=""><table><tr><td>Mensagem:</i></td><td><textarea name="text" rows="3" cols="25"></textarea></td></tr><tr><td><br><font color=gray><b>Aguardando</b></font> <img src=images/bug/waiting.gif></td><td><input type=radio name=status value=2></td></tr><tr><td><font color=green><b>Respondido <img src=images/bug/ok.png /></b></font></td><td><input type=radio name=status value=4></td></tr><tr><td><font color=red><b>Fechado <img src=images/bug/closed.png></b></font></td><td><input type=radio name=status value=3></td></tr></table><br><input type="submit" name="finish" value="Submit" class="input2"/></form>';
//}
//else
//{
//$main_content .= "<br><font color=black><b>You can't add answer to closed bug thread.</b></font>";
//}
}
$post=true;
}
if(!$post)
{
$main_content .= '<TABLE BORDER=0 CELLSPACING=1 CELLPADDING=4 WIDTH=100%><TR BGCOLOR='.$config['site']['vdarkborder'].'><TD colspan=2 CLASS=white><B>Atendimento Admin</B></TD></TR>';
$i=1;
foreach($bug[1] as $report)
{
if($report['status'] == 2)
$value = "<font color=gray><b>Aguardando</b> <img src=images/bug/waiting.gif></font>";
elseif($report['status'] == 3)
$value = "<font color=red><b>Fechado</b></font> <img src=images/bug/closed.png>";
elseif($report['status'] == 4)
$value = "<font color=green><b>Respondido </b></font> <img src=images/bug/ok.png>";
elseif($report['status'] == 1)
$value = "<font color=#4169E1><b>Nova Resposta</b></font> <img src=images/bug/new.png>";
if(is_int($i / 2))
{
$bgcolor = $dark;
}
else
{
$bgcolor = $light;
}
$main_content .= '<TR BGCOLOR="'.$bgcolor.'"><td width=75%><img src=images/bug/'.$report['priority'].'.png> <a href="index.php?subtopic=helpdesk&control=true&id='.$report['id'].'&acc='.$report['account'].'">'.$tags[$report['tag']].' '.$report['subject'].'</a></td><td>'.$value.'</td></tr>';
$showed=true;
$i++;
}
$main_content .= '</TABLE>';
}
}
else
{
$acc = $account_logged->getId();
$account_players = $account_logged->getPlayersList();
foreach($account_players as $player)
{
$allow=true;
}
if(!empty($_REQUEST['id']))
$id = addslashes(htmlspecialchars(trim($_REQUEST['id'])));
if(empty($_REQUEST['id']))
$bug[1] = $SQL->query('SELECT * FROM '.$SQL->tableName('z_helpdesk').' where `account` = '.$account_logged->getId().' and `type` = 1 order by `id` desc');
if(!empty($_REQUEST['id']) and is_numeric($_REQUEST['id']))
$bug[2] = $SQL->query('SELECT * FROM '.$SQL->tableName('z_helpdesk').' where `account` = '.$account_logged->getId().' and `id` = '.$id.' and `type` = 1')->fetch();
else
$bug[2] = NULL;
if(!empty($_REQUEST['id']) and $bug[2] != NULL)
{
if(!empty($_REQUEST['reply']))
$reply=true;
if(!$reply)
{
if($bug[2]['status'] == 1)
$value = "<font color=gray><b>Aguardando</b> <img src=images/bug/waiting.gif></font>";
elseif($bug[2]['status'] == 2)
$value = "<font color=#4169E1><b>Nova Resposta</b></font> <img src=images/bug/new.png>";
elseif($bug[2]['status'] == 3)
$value = "<font color=red><b>Fechado</b></font> <img src=images/bug/closed.png>";
elseif($bug[2]['status'] == 4)
$value = "<font color=green><b>Respondido</b></font> <img src=images/bug/ok.png>";
$main_content .= '<TABLE BORDER=0 CELLSPACING=1 CELLPADDING=4 WIDTH=100%><TR BGCOLOR='.$config['site']['vdarkborder'].'><TD COLSPAN=2 CLASS=white><B>Atendimento</B></TD></TR>';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td width=40%><img src=images/bug/report.png><b> Assunto:</b></td><td> '.$tags[$bug[2]['tag']].' '.$bug[2]['subject'].' '.$value.'</td></tr>';
$main_content .= '<TR BGCOLOR="'.$light.'"><td><img src=images/bug/pri.gif> <b>Prioridade:</b></td><td> <img src=images/bug/'.$bug[2]['priority'].'.png> '.$priority[$bug[2]['priority']].'';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td><img src=images/bug/tibia.png> <b>Enviado por:</b></td><td>';
$main_content .= '<img src=images/bug/t.png> You <br>';
$main_content .= '<TR BGCOLOR="'.$light.'"><td colspan=2><img src=images/bug/des.png><b>Descrição:</b></td></tr>';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td colspan=2>'.nl2br($bug[2]['text']).'</td></tr>';
$main_content .= '</TABLE>';
$answers = $SQL->query('SELECT * FROM '.$SQL->tableName('z_helpdesk').' where `account` = '.$account_logged->getId().' and `id` = '.$id.' and `type` = 2 order by `reply`');
foreach($answers as $answer)
{
if($answer['who'] == 1)
$who = "<img src=images/bug/staff.gif> <font color=red><b>Staff</b></font>";
else
$who = "<img src=images/bug/player.gif> <font color=green><b>YOU</b></font>";
$main_content .= '<br><TABLE BORDER=0 CELLSPACING=1 CELLPADDING=4 WIDTH=100%><TR BGCOLOR='.$config['site']['vdarkborder'].'><TD COLSPAN=2 CLASS=white><B>Answer #'.$answer['reply'].'</B></TD></TR>';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td width=70%><img src=images/bug/tibia.png><i><b> Enviado por:</b></i></td><td>'.$who.'</td></tr>';
$main_content .= '<TR BGCOLOR="'.$light.'"><td colspan=2><img src=images/bug/des.png><i><b>Descrição:</b></i></td></tr>';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td colspan=2>'.nl2br($answer['text']).'</td></tr>';
$main_content .= '</TABLE>';
}
if($bug[2]['status'] != 3)
$main_content .= '<br><a href="index.php?subtopic=helpdesk&id='.$id.'&reply=true"><b>[Responder]</b></a>';
}
else
{
//if($bug[2]['status'] != 3)
//{
$reply = $SQL->query('SELECT MAX(reply) FROM `z_helpdesk` where `account` = '.$acc.' and `id` = '.$id.' and `type` = 2')->fetch();
$reply = $reply[0] + 1;
$iswho = $SQL->query('SELECT * FROM `z_helpdesk` where `account` = '.$acc.' and `id` = '.$id.' and `type` = 2 order by `reply` desc limit 1')->fetch();
if(isset($_POST['finish']))
{
if(empty($_POST['text']))
$error[] = "<font color=black><b>Descrição não pode ser vazia.</b></font>";
if($iswho['who'] == 0)
$error[] = "<font color=black><b>Você precisa aguardar a resposta da staff.</b></font>";
if(!$allow)
$error[] = "<font color=black><b>Você não possui nenhum char na conta.</b></font>";
if(!empty($error))
{
foreach($error as $errors)
$main_content .= ''.$errors.'<br>';
}
else
{
$type = 2;
$INSERT = $SQL->query('INSERT INTO `z_helpdesk` (`account`,`id`,`text`,`reply`,`type`) VALUES ('.$SQL->quote($acc).','.$SQL->quote($id).','.$SQL->quote($_POST['text']).','.$SQL->quote($reply).','.$SQL->quote($type).')');
$UPDATE = $SQL->query('UPDATE `z_helpdesk` SET `status` = 1 where `account` = '.$acc.' and `id` = '.$id.'');
header('Location: index.php?subtopic=helpdesk&id='.$id.'');
}
}
$main_content .= '<br><form method="post" action=""><table><tr><td><i>Description</i></td><td><textarea name="text" rows="15" cols="35"></textarea></td></tr></table><br><input type="submit" name="finish" value="Submit" class="input2"/></form>';
//}
//else
//
//$main_content .= "<br><font color=black><b>You can't add answer to closed bug thread.</b></font>";
//}
}
$post=true;
}
elseif(!empty($_REQUEST['id']) and $bug[2] == NULL)
{
$main_content .= '<TABLE BORDER=0 CELLSPACING=1 CELLPADDING=4 WIDTH=100%><TR BGCOLOR='.$config['site']['vdarkborder'].'><TD CLASS=white><B>Atendimento</B></TD></TR>';
$main_content .= '<TR BGCOLOR="'.$dark.'"><td><i>Ticket doesn\'t exist.</i></td></tr>';
$main_content .= '</TABLE>';
$post=true;
}
if(!$post)
{
if($_REQUEST['add'] != TRUE)
{
$main_content .= '<TABLE BORDER=0 CELLSPACING=1 CELLPADDING=4 WIDTH=100%><TR BGCOLOR='.$config['site']['vdarkborder'].'><TD colspan=2 CLASS=white><B>Atendimento</B></TD></TR>';
foreach($bug[1] as $report)
{
if($report['status'] == 1)
$value = "<font color=gray><b>Aguardando</b> <img src=images/bug/waiting.gif></font>";
elseif($report['status'] == 2)
$value = "<font color=#4169E1><b>Nova Resposta</b></font> <img src=images/bug/new.png>";
elseif($report['status'] == 3)
$value = "<font color=red><b>Fechado</b></font> <img src=images/bug/closed.png>";
elseif($report['status'] == 4)
$value = "<font color=green><b>Respondido </b></font> <img src=images/bug/ok.png>";
if(is_int($report['id'] / 2))
{
$bgcolor = $dark;
}
else
{
$bgcolor = $light;
}
$main_content .= '<TR BGCOLOR="'.$bgcolor.'"><td width=75%><img src=images/bug/'.$report['priority'].'.png> <a href="index.php?subtopic=helpdesk&id='.$report['id'].'">'.$tags[$report['tag']].' '.$report['subject'].'</a></td><td>'.$value.'</td></tr>';
$showed=true;
}
if(!$showed)
{
$main_content .= '<TR BGCOLOR="'.$dark.'"><td><i>Nenhum atendimento solicitado.</i></td></tr>';
}
$main_content .= '</TABLE>';
$main_content .= '<br><a href="index.php?subtopic=helpdesk&add=true"><b>[Abrir Chamado]</b></a>';
}
elseif($_REQUEST['add'] == TRUE)
{
$thread = $SQL->query('SELECT * FROM `z_helpdesk` where `account` = '.$acc.' and `type` = 1 order by `id` desc')->fetch();
$id_next = $SQL->query('SELECT MAX(id) FROM `z_helpdesk` where `account` = '.$acc.' and `type` = 1')->fetch();
$id_next = $id_next[0] + 1;
if(empty($thread))
$thread['status'] = 3;
if(isset($_POST['submit']))
{
//if($thread['status'] != 3)
//$error[] = "<font color=black><b>Can be only 1 open bug thread.</b></font>";
if(empty($_POST['subject']))
$error[] = "<font color=black><b>Assunto cannot be empty.</b></font>";
if(empty($_POST['text']))
$error[] = "<font color=black><b>Description cannot be empty.</b></font>";
if(!$allow)
$error[] = "<font color=black><b>You haven't any characters on account.</b></font>";
if(empty($_POST['tags']))
$error[] = "<font color=black><b>Tag cannot be empty.</b></font>";
if(!empty($error))
{
foreach($error as $errors)
$main_content .= ''.$errors.'<br>';
}
else
{
$type = 1;
$status = 1;
$INSERT = $SQL->query('INSERT INTO `z_helpdesk` (`account`,`id`,`text`,`type`,`subject`,`status`,`tag`,`priority`) VALUES ('.$SQL->quote($acc).','.$SQL->quote($id_next).','.$SQL->quote($_POST['text']).','.$SQL->quote($type).','.$SQL->quote($_POST['subject']).','.$SQL->quote($status).','.$SQL->quote($_POST['tags']).','.$SQL->quote($_POST['priority']).')');
header('Location: index.php?subtopic=helpdesk&id='.$id_next.'');
}
}
$main_content .= '<br><form method="post" action=""><font size=4><b>Atendimento</b></font><br><br><br><table><tr><td><img src=images/bug/report.png> <b>Assunto:</b></td><td><input type=text name="subject"/></td></tr><tr><td><img src=images/bug/des.png><b>Descrição:</b></td><td><textarea name="text" rows="4" cols="15"></textarea></td></tr><tr><td><img src=images/bug/tag.png> <b>TAG:</b></td><td><select name="tags"><option value="">SELECT</option>';
for($i = 1; $i <= count($tags); $i++)
{
$main_content .= '<option value="' . $i . '">' . $tags[$i] . '</option>';
}
$main_content .= '</td></tr><tr><td><br><img src=images/bug/pri.gif> <b>Prioridade:</b></td><td><br><select name="priority"><option value="">SELECT</option>';
for($i = 1; $i <= count($priority); $i++)
{
$main_content .= '<option value="' . $i . '">' . $priority[$i] . '</option>';
}
$main_content .= '</select></tr></tr></table><br><input type="submit" name="submit" value="Submit" class="input2"/></form>';
}
}
}
if($group_id_of_acc_logged >= $config['site']['access_admin_panel'] and empty($_REQUEST['control']))
{
$main_content .= '<br><br><a href="index.php?subtopic=helpdesk&control=true">[ADMIN PANEL]</a>';
}
}
else
{
$main_content .= 'Please enter your account name and your password.<br/><a href="?subtopic=createaccount" >Create an account</a> if you do not have one yet.<br/><br/><form action="?subtopic=helpdesk" method="post" ><div class="TableContainer" > <table class="Table1" cellpadding="0" cellspacing="0" > <div class="CaptionContainer" > <div class="CaptionInnerContainer" > <span class="CaptionEdgeLeftTop" style="background-image:url('.$layout_name.'/images/content/box-frame-edge.gif);" /></span> <span class="CaptionEdgeRightTop" style="background-image:url('.$layout_name.'/images/content/box-frame-edge.gif);" /></span> <span class="CaptionBorderTop" style="background-image:url('.$layout_name.'/images/content/table-headline-border.gif);" ></span> <span class="CaptionVerticalLeft" style="background-image:url('.$layout_name.'/images/content/box-frame-vertical.gif);" /></span> <div class="Text" >Account Login</div> <span class="CaptionVerticalRight" style="background-image:url('.$layout_name.'/images/content/box-frame-vertical.gif);" /></span> <span class="CaptionBorderBottom" style="background-image:url('.$layout_name.'/images/content/table-headline-border.gif);" ></span> <span class="CaptionEdgeLeftBottom" style="background-image:url('.$layout_name.'/images/content/box-frame-edge.gif);" /></span> <span class="CaptionEdgeRightBottom" style="background-image:url('.$layout_name.'/images/content/box-frame-edge.gif);" /></span> </div> </div> <tr> <td> <div class="InnerTableContainer" > <table style="width:100%;" ><tr><td class="LabelV" ><span >Account Name:</span></td><td style="width:100%;" ><input type="password" name="account_login" SIZE="10" maxlength="10" ></td></tr><tr><td class="LabelV" ><span >Password:</span></td><td><input type="password" name="password_login" size="30" maxlength="29" ></td></tr> </table> </div> </table></div></td></tr><br/><table width="100%" ><tr align="center" ><td><table border="0" cellspacing="0" cellpadding="0" ><tr><td style="border:0px;" ><div class="BigButton" style="background-image:url('.$layout_name.'/images/buttons/sbutton.gif)" ><div onMouseOver="MouseOverBigButton(this);" onMouseOut="MouseOutBigButton(this);" ><div class="BigButtonOver" style="background-image:url('.$layout_name.'/images/buttons/sbutton_over.gif);" ></div><input class="ButtonText" type="image" name="Submit" alt="Submit" src="'.$layout_name.'/images/buttons/_sbutton_submit.gif" ></div></div></td><tr></form></table></td><td><table border="0" cellspacing="0" cellpadding="0" ><form action="?subtopic=lostaccount" method="post" ><tr><td style="border:0px;" ><div class="BigButton" style="background-image:url('.$layout_name.'/images/buttons/sbutton.gif)" ><div onMouseOver="MouseOverBigButton(this);" onMouseOut="MouseOutBigButton(this);" ><div class="BigButtonOver" style="background-image:url('.$layout_name.'/images/buttons/sbutton_over.gif);" ></div><input class="ButtonText" type="image" name="Account lost?" alt="Account lost?" src="'.$layout_name.'/images/buttons/_sbutton_accountlost.gif" ></div></div></td></tr></form></table></td></tr></table>';
}
?>
Salve e feche.
Pós isso abra o seu phpmyadmin, seuip.com/phpmyadmin, clique em executar e dentro da caixa coloque o seguinte:
CREATE TABLE IF NOT EXISTS `z_helpdesk` (
`account` varchar(255) NOT NULL,
`type` int(11) NOT NULL,
`status` int(11) NOT NULL,
`text` text NOT NULL,
`id` int(11) NOT NULL,
`subject` varchar(255) NOT NULL,
`priority` int(11) NOT NULL,
`reply` int(11) NOT NULL,
`who` int(11) NOT NULL,
`uid` int(11) NOT NULL AUTO_INCREMENT,
`tag` int(11) NOT NULL,
`registered` int(11) NOT NULL,
PRIMARY KEY (`uid`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=61 ;
E então irá aparecer aquela linha verde dizendo que o comando foi executado com sucesso...
Pronto, o sistema foi implantando.
Agora irei ensinar vocês (caso não saibam) adicionar a aba de atendimento no menu do seu website.
Primeiramente, na pasta principal do seu site abra o arquivo index.php e procure por:
case "houses":
$topic = "Houses";
$subtopic = "houses";
include("houses.php");
break;
Logo abaixo de break; adicione o seguinte:
case "helpdesk":
$topic = "Helpdesk";
$subtopic = "helpdesk";
include("helpdesk.php");
break;
Ficando então:
case "houses":
$topic = "Houses";
$subtopic = "houses";
include("houses.php");
break;
case "helpdesk":
$topic = "Helpdesk";
$subtopic = "helpdesk";
include("helpdesk.php");
break;
Salve e feche.
Logo depois na pasta principal vá em layouts/tibiacom/layout.php e procure por:
<a href='index.php?subtopic=archive'>
<div id='submenu_archive' class='Submenuitem' onMouseOver='MouseOverSubmenuItem(this)' onMouseOut='MouseOutSubmenuItem(this)'>
<div class='LeftChain' style='background-image:url(<?PHP echo "$layout_name"; ?>/images/general/chain.gif);'></div>
<div id='ActiveSubmenuItemIcon_archive' class='ActiveSubmenuItemIcon' style='background-image:url(<?PHP echo "$layout_name"; ?>/images/menu/icon-activesubmenu.gif);'></div>
<div class='SubmenuitemLabel'>News Archive</div>
<div class='RightChain' style='background-image:url(<?PHP echo "$layout_name"; ?>/images/general/chain.gif);'></div>
</div>
</a>
Logo depois do </a> adicione:
<a href='index.php?subtopic=helpdesk'>
<div id='submenu_helpdesk' class='Submenuitem' onMouseOver='MouseOverSubmenuItem(this)' onMouseOut='MouseOutSubmenuItem(this)'>
<div class='LeftChain' style='background-image:url(<?PHP echo "$layout_name"; ?>/images/general/chain.gif);'></div>
<div id='ActiveSubmenuItemIcon_helpdesk' class='ActiveSubmenuItemIcon' style='background-image:url(<?PHP echo "$layout_name"; ?>/images/menu/icon-activesubmenu.gif);'></div>
<div class='SubmenuitemLabel'>Atendimento <font size=-3>NOVO</font></div>
<div class='RightChain' style='background-image:url(<?PHP echo "$layout_name"; ?>/images/general/chain.gif);'></div>
</div>
</a>
Salve e feche.
Pronto, atualize seu site e no menu News verifique que estará lá em funcionalidade o sistema de Atendimento por Ticket.
Dica: Seja formal e tenha eficaz com seus jogadores, isto mostrará a dedicação da equipe em cima do servidor.
Este sistema é antigo, onde venho adaptando para postar para vocês do TibiaKing, não autorizo o post do mesmo em outro fórum seja qual for a relação. O conteúdo foi adaptado por mim e exclusivo ao fórum do tibiaking.
Qualquer dúvida quero que me comunique e poste aqui no fórum.
O Sistema foi testado e encontra-se em funcionalidade a qualquer gesior account, seja qual for a versão do mesmo.
Créditos:
Averatec -OTLAND
Absolute
Gostaram?
Até o próximo sistema/script/servidor seja o que for!
Até mais galerinha do TK!